Installation Guide
A general overview of internet installation types. Specific requirements vary by connection type, plan, and service address.
Self-Install
Some internet plans offer a self-install option, where equipment is mailed to you and you connect it at home without a technician visit. Self-install is commonly available for cable and wireless home internet plans, depending on the service address and plan.
- ✓ Equipment is typically shipped to your address before your service start date.
- ✓ Setup usually involves connecting a modem or gateway device to your home's existing cable or outlet.
- ✓ A step-by-step guide or app is generally provided by the service provider.
- ✓ Self-install availability depends on your address, plan, and connection type.
Technician Install
Some plans — particularly fiber internet plans — may require a technician visit to complete the installation. A technician connects the service to your home and may install or configure equipment on-site.
- ✓ A scheduled appointment is typically required. Lead times vary by location.
- ✓ The technician may need to run new cable or access utility access points.
- ✓ Some plans include installation at no additional charge; others may charge an installation fee.
- ✓ Installation fee waivers and promotional terms vary by address and plan — confirm before enrolling.
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